Between 2012 and 2020, the worldwide usage of VoIP (Voice over Internet Protocol) is expected to more than double, and generate a revenue of $86.20 billion. Businesses are finding a myriad of uses for the technology, and saving up to 40% compared to their current calling system.
But what exactly are telecom and VoIP, and how do they work?
If you’re running an emergency response center, you’ll want to keep reading to learn how these services can help.
What are Telecom and VoIP?
Telecom is short for telecommunication, or any transmission of information (sounds, images, words, etc.) using radio, wires, optics, or other electromagnetic systems. Some examples include radio, phone calls, television, and the internet.
VoIP is the newest trend in telecommunication. The service allows you to make phone calls over internet connections, rather than traditional phone lines. Many services allow you to call even mobile, distance, or international numbers.
While some systems require you to use your computer, special VoIP phone, or cell phone, other services allow use of a traditional phone connected to a VoIP adapter. Using WiFi signals often allows you to make these calls wireless, as well.
Other special features include translating voicemails to email, auto-transferring a phone call to someone else if you’re unable to answer, and many more features.
The only tools you need to use VoIP is an internet connection and the device being used to make a call.
Why Should Emergency Response Centers have VoIP?
Here are some benefits of VoIP over traditional phone lines, that can specifically help your emergency response center:
1. Superior Call Quality
Compared to mobile phones and landlines, VoIP offers superior calling quality. In the case of an emergency and preparing relief efforts, having excellent call quality is essential.
2. More Secure Phone Calls
Running an emergency response center means that you are interacting with and aiding vulnerable people. When it comes to security, you want to make sure your clients are protected, especially during their time of need. VoIP phone calls enabled with encryption software are more secure than landline calls.
VoIP allows you to automate a lot of the phone call process. It converts voicemails to emails in a flash, stores data in a central location, and can forward calls based on available/relevant departments. Conversion of voicemails to emails can allow staff to group, assess, and prioritize phone calls.
This feature can prove vital in emergency situations, where prioritizing response teams is crucial.
4. Cuts Down on Costs
As mentioned previously, VoIP is about 40% less expensive than traditional phone systems. This is because international calls are cheaper (or even free) over VoIP, the systems are cheaper to maintain, and employees are given more flexibility to work virtually/remotely.
5. Ease of Use
VoIP systems are easy to install and maintain. In an emergency response center, you don’t want to have to make a lot of adjustments and repairs.
VoIP is a modern way to more efficiently process and respond to phone calls. In an emergency response center, the automation and ease of use of a VoIP system makes it an important asset.
For more information on telecom and VoIP and how it can help grow your business, visit our blog today.