emergency response center

Enhance Your Services Using VoIP for Emergency Service Calls

Do you want to make your emergency response center even more effective? You can do that using Voice over Internet Protocol. In 2016, VoIP traffic was forecast to reach up to 158 petabytes monthly and it has only grown since then.

There are areas already set up with the ability to receive 911 calls with the location or phone number via a Voice over Internet Protocol or VoIP calls. Better technology is being implemented for enhanced 911 calls so an emergency response center has the ability to answer calls effectively for an improved response.

Telecom and VoIP Working Together

Public safety depends on many things, including an emergency pager system, audio visual technology, and even VoIP services. Dialing 911 to reach an emergency paging system helps people feel safer knowing that emergency crews are able to reach them faster when aid is needed the most.

In the past, some people may have encountered difficulties accessing life-saving services during an emergency when using VoIP. There was a gap that has been enhanced once telecommunications services were used to interconnect VoIP services and offer more stability.

Now, VoIP services are interconnected for an emergency response center. It requires the use of a public switched telephone network along with VoIP that includes wireless networks to originate as well as terminate calls. Systems that utilize both allow a response center to be automatically provided with a caller’s location information and call-back number, which is often necessary in a state of emergency.

There are many reasons why an emergency response center should use VoIP. VoIP can offer you benefits that a traditional phone line cannot. In fact, an emergency response center will enjoy call quality that is far superior to the call quality received when landlines and mobile phones are used. VoIP calls that use encryption software ensure that vulnerable clients stay protected during an emergency.

A VoIP system is a fairly simple solution when it comes to installation and maintenance for an emergency response center. A response center needs to be able to run efficiently with little to no repairs or adjustments. Using the services of expert telecommunication companies also helps to cut down on costs by as much as 40% in comparison to traditional phone lines. Give your employees the ability to work remotely and virtually using a flexible VoIP system.